Runs not syncing with Vitality

Since the beginning of November none of my runs recorded with a variety of apps endorsed by Discovery Vitality are syncing with their app & website. Consequently, according to them I didn't achieve my goals for a couple of weeks (which was proven to be incorrect). In order to get my Healthy Rewards, I had to submit proof (which I did), call in, call in again and again and again (every week it happened). I was told to move apps, I was told that they are experiencing problems, I was told that I would receive feedback. But no one does and they're not admitting to their problem publicly. In the meantime I can only assume that there must be several people like me who are not getting the rewards they have worked for, but don't have the energy to waste like I am at the moment to call in time after time to claim my rewards.<br> <br> IN the meantime, while I have to amend my training regime to ensure that I get all the points because I can't go for runs anymore, as of next year it's going to be even more difficult if the runs don't sync, because points awarded will be less.<br> <br> I want to know what Discovery is busy doing about the various apps not syncing with their app and website!!!