******* service, feedback and have money without giving benefits!!!

5 months ago provided new banking details for second gym membership to be debited to. It is just by chance EXACTLY THE SAME BANK ACCOUNT AS MY MEDICLA PREMIUM GOES OFF. Discovery could not figure this out and after 'resolving' this was call centre the second membership was cut off about two weeks ago. Spoken to about 6 different people since then - all reassure the issue is resolved. They have eventually figured out how to debit the same account and the gym membership fee has now been taken.........BUT DO YOU THINK THE ,MEMBERSHIP IS re-activated. NOOOOOOO!!! Call again say I want to speak to manager - the turnaround time is 2 days!!!! Meantime you have my money but cant get in to the gym!!!!!!!! Wonderful service