Robot computer responses and lack of personal contact, means POOR SERVICE.

I cancelled my Discovery Vitality Contract at the end of September following a telephonic discussion and paid the next months R340 fee as part of the amount needed to complete the termination. I was assure that no further deduction would be made. The following month a further deduction was made. I sent an email to their advertised address *** asking for a REFUND on 6th November. The only reply I received was a computer generated "no reply" email. I sent a further email to the same address on 28th November , with the same computer response , then they attempted another deduction for this closed account. I then sent further emails to *** after phoning *** and speaking to a consultant. However they tried to put through another debit, sent me a confirmation of receiving my "DEATH CERTIFICATE" and in a simultaneous email sent me a NEW MEMBERSHIP CERTIFICATE valid from January next year and advised me of my New Fee. Try to solve any problems with the ROBOT on the on THEIR WHATS APP and all it does is says to each question is " I don't understand" and and proceeds to ask you more questions in an endless conversation leading nowhere. How inefficient , maybe purposely!