SA
Shane A

1 reviews | Active since Oct 2009

01 Jan 2017, 16:01

Robbing you of Vitality points earned.

<p>I had 90 points left to reach my silver status so decided to go to him on the 31St December 2016. I was expecting Discovery to take my points and my wife's points for going to gym into account before they clear your points and reset your status on the 1 January 2017. No where do they display you only have until the 30December to make your points. This is unacceptable and ********* of Discovery. We would have been 110 points over what was needed. Now I have to stay on bronze status and earn another 60000 points because they did not take your points up to the 31St December. ******* plain and simple. </p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply03 Jan 2017, 09:03
Official

Good Morning Shane,

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team