****** of my miles

On Sunday I used some of my miles to purchase goods from Takelot, when on the payment portal the transaction timed out and the goods were not paid for, however on checking my miles they had been deducted. I then lodged a query on this thorugh the Discovery website, two working days later and still no contact from Discovery. I am not prepared to do the leg work when it was not my error, I would expect Dicsovery to be able to check this transaction confirm it was not paid and return my miles to me. Not complicated but seems beyond Discoveries ability.