********** by Vitality

I've been with Discovery Health for a quite a few years and happy until joining Vitality in July 2020.

Very disappointed!

Firstly I was misled by different agents giving me different info - there is seriously a gap and they need lots of training.

Then after receiving my first cash back/points, around 3 August, I requested my Healthycare statement as I did not agree with what I received. I've spoken to all the below consultants and not one got back to me as promised. These were a few where I got the names but there were more consultants which is even more disappointing... - Shavonn - Lifa - Brown - Bulelani - Siviwe - Kwazi - Tsepho (Manager)

Its seems as though Vitality is knowingly ripping customers off that's why even after more than 5 requests no one sent me my statement.

Vitality owes me more than R650 in cash back and points and no one is resolving my query, l even though they've got the full report from Clicks confirming all my items purchased.

Why is it even the customers job to do a recon of purchases. How many others are not being ********** too because they just accept what Discovery Vitality pays out or not getting help in resolving their queries. Nearly R2400 of purchases on Healthycare items has not been paid out to me and some Healthyfood items, this is truly ridiculous.