******* from Vitality

I have a vitality conract with Discovery with a monthly subscription of R180 paid every month. Last weekend, I went to renew my Gym membership and was told my Vitality was inactive. I never cancelled my contract, my account was still being debited every month, but I was unable to activate my gym membership. Two days later, after the Gym consultant followed-up with Discovery, my Vitality was reinstated, with a lower status (blue), even though I am not on Blue. The points I accumulated in January this year, after doing online assessments, were also s****ped. I now have no points. Discovery, as per my email, I gave you 24 hrs to resolve this. This timeframe expired yesterday already. One if your consultants phoned me, confirming that this matter will be resolved. I unfortunately don't have resources to \run"after Discovery"