ridiculously unprofessional servers I received from the whole discovery customer consulted (Thembisa ), her manager (Cheston ) & the complaints department consulted (Nolie) for a simple debit order issue

FORMAL COMPLAINT REGARDING POOR SERVICE AND FAILURE TO ASSIST I am writing to formally express my frustration and disappointment regarding the extremely poor and unprofessional service I have received from the Discovery customer consultant, Thembisa, her manager, Cheston, as well as the complaints department consultant, Nolie, in relation to a simple debit order issue. I have made multiple calls in an attempt to resolve this matter, yet each time I am either transferred repeatedly between departments or informed that no one is able to assist me. During my most recent call, I was advised that I had failed the validation process because the required information could only be accessed through the Vitality app. However, the app itself is not functioning, and I am also unable to reset my password, which leaves me completely unable to access the information being requested. All I am requesting is assistance in processing my debit order. Instead of receiving support, I have spent considerable time and personal airtime repeatedly contacting your offices without any resolution. Furthermore, I was informed by Thembisa that I would be transferred to the complaints department, yet even there I was allegedly told by Nolie that they “do not want to talk to me.” I find this deeply concerning and completely unacceptable. It is disappointing that both management and the complaints department appear unwilling to take ownership of a straightforward customer service issue. The level of service I have experienced falls far below what one would expect from an organisation such as Discovery. Customers should not have to struggle this extensively simply to receive assistance with a basic administrative matter, as if it’s Eskom service I request that this matter be urgently escalated to a senior individual who is willing and able to resolve the issue. I further request that I be contacted directly with a clear solution as soon as possible. ***