Ridiculously long turn around time for basic query

<p>I've been trying to sort out why I have not received all my points for a work wellness day held on the 29th of May, on the 12th of June of received a response stating that I would recieve feedback within 5 working days, by the 23rd of June when I had still received no feedback, I rep**** stating that I still had not received feedback, only to get another email with another 5 day feedback, today I see they have responded acknowledging the lengthy response time and that they are following up. I can't understand the delay when the amount deducted from my screening benefit is already clearly reflecting, all my other colleges have received all their points, what could possilbly be the confusion or delay in me not receiving my points? The points make a difference from being on bronze to sliver so it is a huge issue, and I would like to get this sorted out ASAP. </p>