Ridiculous service from Discovery Vitality

<p>For such a prestigeous company Discovery Vitality's service is shocking. </p> <p> </p> <p>I've been trying to activate my shoe booster benefit for over a week now. The first time I tried the Discovery website gave an error so I couldn't pay the activation fee. However, on the app it showed my payment was pending so I couldn't do anything else either. I had to phone the call centre twice just to get the pending status lifted. </p> <p> </p> <p>They told me to try again. I did and the same thing happened. I've now phoned a further two times but still my account shows the payment as pending. </p> <p> </p> <p>The call centre is ridiculous. All they can tell me is that they are escalating the enquiry and that it will be sorted withing 48 hours (which it hasn't been!) The last time I phoned they refused to give me an indication of when it will be sorted. </p> <p> </p> <p>Discovery, you should stop advertising benefits that can't be claimed, or sort your app and website out! Also being told that you 'understand my frustration' is not good enough. At the very least you should waive my activation fee that you're making it impossible for me to pay. </p> <p> </p> <p>Wish I'd known this is how you operate before joining... Not sure what we pay R220 a month for if there is no service. </p>