Ridiculous service at Vitality Healthy Food Studios

<div>I booked two slots for a cooking course for Friday the 7th December at 6pm. Due to death in the family I decided to cancel the bookings by first phoning the Vitality Healthy Food Studios on Wednesday the 5th December 2018 to no avail. Their phones are not working to this day and I was transferred from pillar to post by the various departments within Discovery and on one could assist. Eventually after trying everything to contact them telephonically to cancel, I decided to send an email on the 5th at 6:41pm, 47 hours and 19 minutes before the 6pm class on Friday the 7th. At 1:37pm on the 6th I receive an email from **** informing me that I cant cancel the slots because the policy says cancellation should be done 48 hours before. Now according to them I am should forfeit my R1190 because I cancelled the class 47 hours and 19 minutes before the class instead of 48 hours before the class even after I tried in vain to contact them telephonically. How sad is it?</div>