Ridiculous service

I logged a Vitality query in April- for my Vitality app. Had a long an thorough conversation with the customer service agent. He could not help. Said he was forwarding my query to the web/technical team. I't snow 31 May, I call to follow up, still can't be helped. This time around the agent I spoke to says she'll call me back when i'm in front of my computer....to go over the same ****ty trouble shooting I did with the first person. This is ridiculous. I"ve spent so much time and money on thephone with these Vitality people. It's shocking actually. And it's been over a month! ***?? I get better service from Telkom.