ridiculous incompetence from untrained staff

<p>regarding my last few complaints since yetserday about my cash back being paid. This morning the call centre consultant couldnt understand wht the problem was. she said Luvoyo was handling the matter. So you are telling me that only one person can resolve a simple matter? what kind of untrained staff do you have there Vitality???? so i ask to speak to Luvoyo, but conveniently he is in a meeting, which is code for "im too scared/lazy/uninterested to talk to the client". instead he relays the message that i must send my bank statement through so that they can check that the payment wasnt made. So now Vitality you are CALLING ME A ****? HOW DARE YOU? IF YOU DID YOUR JOB PROPERLY IN THE FIRST PLACE, WE WOULDNT BE HERE. THERE IS NO NEED FOR MY BANK STATEMENTS! DO YOU NEED LESSONS IN HOW FINANCE AND TRANSFERS WORK????? CHECK YOUR SYSTEMS, AND YOU'LL SEE THAT NO TRANSFER WAS DONE. OH AND WHEN I ASKED TO SPEAK TO A MANAGER, SURPRISE SURPRISE THEY WERE TOO LAZY TO TALK TO THE CLIENT AND INSTEAD TOLD THE CONSULTANT TO TELL ME THAT "THEY ARE ALL IN A MEETING" SMH . PATHETIC. GET YOUR ACT TOGETHER VITALITY AND PAY ME MY MONEY!</p>