Ridiculous

<p>I am very disappointed in the service from Vitality! It has been almost 2 weeks since I have submitted a point allocation request. Turn around time states 3-5 business days. After 5 days I have escalated the request and they advised me a further 3 business days. It is a valig workout I do not understand why this is taking so long! I have also received an e-mail that they will deduct the Apple watch payment because I did not reached my goal! This is not the first time I have to complaint about your service!</p>