Requested Vitality to be cancelled in March.... still hasnt been cancelled and still being billed

<p>Ok, so I called Discovery in March to cancel my Vitality membership... seems straight forward enought right. The agent told me that cancellation is activated from the day the call/request is made to cancel and that it could take up to 30 days. She also said that I would get a call from Discovery within 10 working days to confirm the cancellation. Waited, no call received. Checked at the end of April and found out that I was billed R296.00 for Vitality. After getting a confirmation that I was charged, I called Discovery again and spoke to a women who informed me that the cancellation was processed and that she is not sure why the service has not been cancelled. She them informed me that she has logged an escalation and gaurenteed me that I will not be charged again. Guess what... I have just been charged another R296.00 for Vitality. Thats R592.00 Discovery has now taken from me.... Not sure what else I can do to get this cancelled, calling the call center will take me through to a Vitality agent who apologises and tells me that she will be escalating the matter only for nothing to be done again.</p> <p> </p> <p>Useless.... in addition to this, the money spent calling this company is rediculouse.</p> <p> </p> <p> </p>