Request logged 3 months ago - NO RESOLUTION!!

Good morning - logged an email request with Vitality 3 months ago - my Garmin activities are not reflecting on my Vitality - it's supposed to update automatically but due to a technical glitch the last update was on 20 October 2015 @ 07:58. Various follow up emails from my side (including screen dumps) later including an official complaint dated 15 Dec 2015 I'm STILL WAITING FOR ASSISTANCE. Dont even bother to call the call centre because the standard response is high call volumes - the latest excuse is that's its due to smart watches. From the feedback on this website it's most likely the response i will receive via email. Another gripe is that the debit order goes off like clockwork but I'M NOT RECEIVING ANY CUSTOMER SERVICE - seem that they are not in least bit interested in their customers..... as long as the money goes into their account!