RB
Rudolph B

1 reviews | Active since Mar 2009

11 Nov 2015, 15:42

Repeatedly complaints and unsubscribes

I have been receiving unsolicited spam communication from Discovery vitality for years, I have unsubscribed on each piece of spam received, I have complained over still receiving the spam on every instance. I have included their compliance email address in three of these unsubscribe emails and the only response received was from compliance asking if I contacted the right department and that is all. This is ******* and a blatant disregard fro the CPA regulations. Furthermore the spam mail does not include an unsubscribe option which is also a blatant disregard fro the CPA regulations and *******. I have to date cancelled all my Discovery policies with the exception of my medical aid due to the continuing bad service and now I'm still *******ly getting spammed and ignored. Hopefully now it's in the public eye this will be rectified.

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply11 Nov 2015, 17:02
Official
Hello rudiboth,

Thank you for your comment and for bringing this matter to our attention.

We will investigate this query and contact you to resolve.

Regards,

Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality