Refusing to cancel Vitality membership

<p>I called Discovery on 9 January 2017 to cancel my Vitality membership. Followed up with them again on 6 February, afternot receiving any confirmation to my initial request for cancellation. I was assured that I would receive a call from the cancellation team, as well as a follow-up fro m the agent on the same day. This simply did not happen.</p> <p> </p> <p>Today, 8 February, should be the last day of my Vitality membership (as per the 30 day notice agreement), and yet I have not received any communication in this regard from Discovery. I have followed up again, and agent Simangele Khanyile confirmed that I would receive a call from the cancellation team by 09h15 this morning. Should I be surprized that yet again I have not heard a single thing?</p> <p> </p> <p>Discovery was quick to sign me up for their programme and take my money, but somehow now the same speed and level of service is no longer applicable? Very disappointed and seriously considering taking my medical insurance elsewhere.</p>