Refusal to terminate vitality membership

I sent in an email 2 cancel 2 days ago to which I was responded and instructed that I need to call the retentions department, which I refused. I still have not gotten confirmation of my membership having been terminated.

I have no intention of calling a retention department, I am wishing to cancel not retain, DUH.

You have no legal right to refuse a written request for termination of membership or put any additional hoops into the process, especially when those hoops cost ME time and money.

I expect a confirmation of cancelation.