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Francois B

1 reviews | Active since Aug 2013

22 Dec 2016, 22:14

Really struggling to get my vitality points awarded

<p>I've called, emailed, its seems the agents I speak to just want to get you off the phone, tried calling fitness devices too, phone just rings. I've been assured that I've been awared 300 points for 16 Dec workout, this still does not show, as well as this last Monday and todays workout shows insufficient acitivity, Discovery seems to not worry too much as me attaining goals assure discount on my Apple Watch, other discounts as well, not getting anywhere here with my complaint!</p>

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Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply29 Dec 2016, 08:43
Official

Good day Francois ,

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team

Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply29 Dec 2016, 11:00
Official

Good day Francois,

We tried calling you today on *** at 10:39 , you were not available.

Kindly give us a call back on ***for further assistance.

Kind regards