Re: poor communication

This must be the worst company when it comes to communication I have been trying for a week now to get Vitality activated? I have been emailing them for the longest time at my own expense with no joy not sure if they have too much customers and make enough money but at least respond. I have completed an application and received no confirmation I had to request confirmation of the activation only to discover that it has not been activated I then get an email from Discovery Health requesting a copy of my id and confirmation of bank details how am I able to belong to Discovery medical aid and complete a Vitality application with bank details and then get a request that I need to submit these documents in order for them to activate. This is so frustrating.🤦🏻