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Sabrina T

1 reviews | Active since May 2016

10 May 2016, 12:59

Raising of gym payment without warning

<p>I had a contract at planet fitness and as im on vitality i was only supposed to pay R160 per month. all of a sudden this month i get a R320 bill. I call PF to enquire and they told me because I am not a frequent gym goer (Yes Im that person paying for a gym i hardly use) Discovery INSTRUCTED them to charge me more. Who gave Vitality this authority. I didnt sign up for that condition. Anyway, cancelled that contract and my next move is cancelling Vitality. Only reason im with Discovery is because its through my company.</p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply12 May 2016, 15:26
Official

Dear Sabrina

Thank you for your post.

We are investigating this query and we will contact you to resolve.

Your reference number is ***.

Regards,

Discovery Vitality