1 reviews | Active since Jun 2013
Publisher blamed for inefficiencies
<p>In May this year I decided to surprise my colleague with a magazine subscription to Marie Claire , as a farewell gift. I then also opted to renew my Runners World subscrition. To date, I am embarrassed to say that my friend has not received her magazines monthly and same goes for me. The problem I have is the manner this was attempted to be resolved. Please refer invoice order# ********** 11 jx3jyphhq3vz and invoice # ********** 46 for order # ********** 08 jx3jvrp5lnl8 and comms from William Mokoka and Moloko Makgamatha Who woudl accept receiving magazines delivery backdated June/July '16.Where's the fun and excitement about receiving a mag a few weeks in advance to distribution on store shelves. Why woudl I want to be reading news that is now outdated? I dont believe that this is your SLA and definitely a non negotiable ito service in my eyes. Please fix this!</p>
12 aug i was told to expect july and aug issues delivered within 5 - 7 days. Unless I am not good at math, i'd say they are in breach of their sla. no further comms despite service failure.Quite pathetic.
12 aug i was told to expect july and aug issues delivered within 5 - 7 days. Unless I am not good at math, i'd say they are in breach of their sla. no further comms despite service failure.Quite pathetic.
Dear Tasneem
Thank you for your post.
We have referred this query to VitalityShop team and one of their Service Specialists will contact you to discuss and resolve.
Regards,
Discovery Vitality.
Dear Tasneem
Thank you for your post.
We have referred this query to VitalityShop team and one of their Service Specialists will contact you to discuss and resolve.
Regards,
Discovery Vitality.