Promised the world, now forced to fight for every cent. 6months of fighting

<p>I have had vitality since april 2016. Every month I have had a problem with them. Every time they first point the finger at me. Mostly they are wrong after I have to rummage through their site and send proof. Then they tell me to wait until the end of the monthly billing cycle with a generic apology. Month en comes and no result. I've had this recur for 6months.</p> <p>Eg. :</p> <p>I bought a heartrate monitor at sportsmans warehouse in June. I have sent them slips. They have checked and rechecked my profile and repeatedly apologised and promised to pay. Still no joy. </p> <p> </p> <p>The examples are endless. </p> <p>I am a doctor and I have now resolved to advise against all things discovery to my patients - health and life too. If one needs to fight tooth and nail for a few hundred bucks (after vitality acknowledges an error from there part) imagine what a struggle it will be to get millions out of discovery to cover your month-long stay in ICU, or for your spouse's life insurance pay out</p> <p> </p> <p>See attached examples of apologies</p>