Poor/No Backup Support Contacts Systems for Weekend Vitality Membership Queries

My Vitality membership has been cancelled after I made a backdated payment to have the membership reinstated. I have a Virgin Active gym membership linked to this membership and the agent (Xolani Kewuti) I spoke to on the 9th of July assured me that the membership would be reinstated once the payment was received. Everything was also confirmed in an email by the agent. I called in yesterday (12th July) to make sure everything was in order as well as emailed the proof of payment to the following g email addresses:

1. *** 2. *** 3. ***

Today (13th July 2024) I received an email confirming the cancellation of my membership.

As it is a Saturday there are no call centre agents available to take my query and their chatbot has made it incredibly challenging to speak to a human agent and kept kicking me out of the queue.