Poor Turn around times - ***

<p>Vitality No ********** 460</p> <p> </p> <p> </p> <p>I’m now at my wits end with Virgin Active and Discovery Vitality and find the delay in cancelling my membership totally unacceptable.</p> <p> </p> <p>Kindly cancel my membership with them as I joined Planet Fitness with effect from 1 July 2016 and PF is struggling to finalise my membership as it picks up my membership with Virgin via Vitality.</p> <p> </p> <p>I’m also losing out on my points going to Planet Fitness whilst this error persists.</p> <p> </p> <p>Proof in the form of a letter from VA to confirm the membership cancellation was sent to Discovery on the 11th. Apparently they did absolutly nothing since the 11th and when I followed up today, was given a new reference # ********** 162.</p> <p>The only reply from virgin is on my Case: wcQlYQ, Ticket: LkaqtZ: </p> <p>We are emailing to acknowledge your email query sent to us, and to apologise for the delay in getting back to you. We haven't forgotten about you.</p> <p>We're really sorry that you have had to wait so long for a response - we understand that this is frustrating. We are currently processing and will get to your email shortly.</p> <p>Thanks for your understanding.</p> <p>Virgin Active Team.</p> <p> </p>