Poor service Vitality

I am a active member for many years. Every year I am doing my personal health check at my pharmacist they cannot capture my results. With a battle they capture this from their side. This year it is an issue, because my medical provider is Bankmed. I have now have to pay my GP do do a PHA. I had a bad experience failing my security check because I do not have a home or work telephone no... That was after I spoke to Monique and she promise to assist. This is poor customer service.. I did give her my previous ref no, but refuses to assist. Poor service... My details: A Bosman