Poor Service & Unprofessional

<p>I have cancelled Vitality on 30 Nov 2016, and the consultant confirmed that all will be cancelled after 30 days. January they decided to deduct & when I check with Vitality only then I was told I could have ask HR to do that. When I request voice recording when I was giving notice, they now tell me a consulatant tried to contact me mid Dec to inform me. Unfortunately I never receved their call, they had my email but they never send any email. Now they refuse to refund because I was expected to sit and wait for their call. </p>