Poor service, poor turnaround time on issue resolution. POOR!

Activated shoe booster, purchased shoes at Totalsports with HealthyGear (captured correctly), but this did not get picked up on the Discovery side and hence I did not get any cash backs.

Logged a query THREE WEEKS ago, phoned in a few times to find out what's happening, but nothing. Every time I called I got the same reply. Escalation means nothing apparently.

Today, consultant asked me to hold and I have now been holding for 30 mins. Does she hope that I would just hang up or something???

This is ridiculous.