Poor service on assessment feedback results

Having done a Fitness Assessment on the 20th January and still not have received my official results is really unappreciated and honestly not professional, seeing that i also had to pay R445 towards the assessment. Have consulted with the Biokineticst who advised that Vitality need to send the results through. An email was received that was suppose to contain the results is only containing a link o the results, of which does not yield any results other than showing my current Vitality status. In addition, i find the Discovery portal of no use contacting Vitality via email useless. One is forced to make phone calls which just ring and ring endless. Very dissatisfied customer as of 4th Feb'2020