Poor Service Level

Partner complaint lodged on 23/01/2018.

Was informed by Discovery staff member on the date that it take 10 working days to resolve the matter and to revert back to one re: the complaint.

Raised another (and also complained about the poor service level on Hellopeter, which btw was not even responded to and also ignored) and email Vitality with little and no response to date, as they seem to not take matter seriously and brush it off as it seems to be irrelevant!

Discovery's service level is dropping and your turn around time is not what it appears to be as you make empty and false promises to clients.

To date the complaint is not handled, nor is feedback provided ito the outcome.