Poor Service from Vitality

Good day, I have phoned numerous times and emailed Discovery Vitality numerous times as asked by the people im speaking to everytime at Vitality regarding my Fitbit points not going through to My Vitality. Its been 2 weeks now and still NO reply or anything. It seems like there is numerous problems with Fitbit steps syncing with Vitality but its definately not from Fitbits side.

This is poor service seeing that I couldnt wait to get a Fitbit because of my Vitality but now that everything is set up but not pulling through to Vitality now I dont get any response regarding needing help to fix it so that I can get my points. And im also not the First customer to complain about this it seems.

So what is the problem?