Poor service from Virgin Active

<p>My complaint relates to Virgin Active. I do accept that Discovery will in all likelyhood argue that this is not their responsibility but the fact is that Discovery are active in the promotion of an organisation which provides the most pathetic service possible. By association with Virgin Active, Discovery are placing themselves in the same category of poor customer service. </p> <p> </p> <p>My daughter is disabled. She attends Virgin Active in Honeydew and we had appointed a personal trainer to assist her. This person has now left and we need to make alternative arrangements. The only reason she attended the Honeydew gym was because of the trainer. Now that he has left we would prefer to move to a gym more conveniently located. Can you believe that the attitude of Virgin active in Little Falls is that they will make a massive concession and allow her to attend once to find a suitable personal trainer and decide if she would fit in there. Oh and by the way, if you dont like it then go and find another gym. Naturally the manager is never available nor returns calls.</p> <p> </p> <p>Despite a personal visit and two phone calls to Cradlestone gym they too cannot be bothered to return a call.</p> <p> </p> <p>Please Discovery. This is not an organisation worthy of your support. The only reason they survive is because our Discovery fees are subsidising them. They know that they dont need to bother to provide service because they are subisided by Discovery.</p> <p> </p>