CL
CHRISTILLE L

1 reviews | Active since Sept 2010

04 Oct 2016, 09:47

POOR SERVICE FROM DISCOVERY - Vitality & Health

<p>After numerous emails and two phone calls it is now three weeks later and I am still waiting for Discovery to award/sort out my Fitbit points. Emails going back and forth and NOTHING happens.</p> <p>Very, Very poor service.</p> <p>I also spoke to a "S****ed operator" trying to clarify the self payment gap on the Classic Comprehensive plan </p> <p>and he COULD NOT tell me what it is. (As I understand it it should be R5,000.00). How is it possible that a "s****ed operator" cannot answera basic question??</p>

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Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply04 Oct 2016, 11:41
Official

Dear CHRISTILLE

Thank you for your post.

We are busy investigating this query and one of our Vitality Specialists will contact you to discuss and resolve.

Regards,

Discovery Vitality

CL
CHRISTILLE L's update05 Oct 2016, 14:45
Reviewer Update

Issue swiftly resolved by two very competent operators. Thank you