Poor Service from Discovery Vitality

I am trying to have a query resolved with Discovery Vitality and it is proving to be like pulling teeth. All I need to do is add my new born to the Vitality programme. He pulls through on all other platforms, medical aid, life cover etc, but he is not pulling through on Vitality. I need this sorted out urgently because I need to book flights and every day that goes by, the prices keep going up. Discovery will surely shrud their shoulders when they do figure this out. The customer just loses at the end of the day. Last week Monday I was told 3-7 days. Today we call and we are told 5-7 days. I ask for a manager and I hold on for 7 minutes before dropping the call. All smoke and mirrors with Discovery. When you really need things sorted, they actually clueless and not very helpful.