Poor service from Discovery health /life

In the month of May 2022 I requested my broker to add my wife onto my life policy . The new policy was registered and debted from my account on the 01 June 2022. We have since been trying to activate my wife on the vitality and they keep saying they are getting a system error. My broker called as well and spoke to Gloria ***, she said it will take 24 to 48 hours . This was on 15 June 2022. I called in yesterday the 21 June 2022 and chatted to Erin who promised to call me back ***. Still no call. I'm really disappointed with the service I'm receiving from Discovery. I thought Discovery was on the ball. I am now planning to move my life covers away to a company that give good customer service. Aside from these calls with ref numbers my wife must have called in about 20 times. We are even going to miss out on the promo that the Gym is offering .My Policy number ***