Poor service from Discovery.

The process of getting my kids added has been absolutely horrible. What should be a simple few days has taken Discovery and multitude of agents that I speak to more than a month. Whats the point in Escalation if nothing is sped up. Then when added, names are spelt incorrectly. 1 week later, I find that my kids not added for the movie benefit. 1 week later only 2 of 3 have been rectified. This service really stinks. If someone else offered the same benefits, I would left a long time ago. It's the staff that will cause Discovery poor results.