Poor service: Discovery Vitality Travel

I had an experience with Discovery Vitality Travel that left me dissatisfied with their service.

The issue I encountered relates to a refund that is due to me for accommodation booked in Cape Town from 19th December to 22nd December 2022 through the Discovery travel platform. On the day of our scheduled booking (19th December 2022), I contacted Discovery Vitality Travel to explain that the accommodation was unsatisfactory because our names were not registered properly, among other issues.

They asked me to email them the details, which I promptly did. However, it took nearly 5 months for them to respond. On 3rd May 2023, I received an email from them requesting my Discovery account confirmation letter to expedite the refund process, which I promptly provided.

Despite adhering to all their requests and diligently following up on the matter, I have not received any further correspondence or, more importantly, a refund.