JV
James Verster-Cohen

1 reviews | Active since Aug 2016

15 Aug 2016, 16:25

Poor Service Discovery Vitality

<p>I have had a number of problems with Discovery Vitality over the last few months. No one can resolve them and I send numerous emails with no response. I have two issues. </p> <p> </p> <p>1. My Healthy Food and Care did not pull through ie got no payments. I logged with them in early June and it has not been resolved. They dont respond and say they are still busy with it.</p> <p> </p> <p>2. The program with Apple watch Discovery decided to change the system after I signed up but that is one issue. My watch packed up so it was sent to Apple and I could not get points. I did not reach my goals despite coming close and I disputed this. They said they would not charge but now I have been charged and they are not repsonded to my emails where I want a credit passed. </p> <p> </p> <p>Their service has declinded in recent months. </p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply16 Aug 2016, 08:46
Official

Hi James

Thank you for your post.

We have referred this query to one of our Vitality Specialists to investigate and contact you to resolve.

Regards,

Discovery Vitality