Poor service delivery

I have upgraded my one contract on the 26 th of November 2014. My phone was only delivered on the 11/12/2014. I was assured that the new sim will be activated within 2 - 24 hours. It took 3 weeks for sim to be activated. <br> My second contract was due for upgrade on the 4/12/2014. I wanted a White Samsung S5. There was no stock. For 8 weeks I was told that \ New stock will be in next week"I decided to change my request to a white Samsung A5. Once again no stock.Once again the same answer \"" We will get stock next week \"" <br> In the meantime you do NOT get any feedback or updates. If you want to find out something"