Poor service and rude consultant

I'm a vitality member. I phoned discovery requesting clarity on the T-shirts that they give to members after achieving 100 or 200 weekly targets. The consultant who assisted me did not have answers. He kept repeating himself. When I asked more questions he became rude and told me that I do not want to listen, I already know the answers. It should be noted that Vitality does not owe me any T-shirt. I just needed clarity. In the same breath, the consultants should be informed about the products offered by their employer. The service was very poor and rude.