LM
Leshan M

1 reviews | Active since Feb 2012

06 Jan 2016, 07:43

Poor service and no support

Good day. <br> <br> As many people in the world, I have a fitbit Charge HR. Since fitbit is the most popular brand you would expect Discovery to support the device. <br> <br> <br> But, no. Discovery does not take any heart rate data from the device, only steps. Which is useless since the new 2016 rules. <br> <br> I would have wanted Discovery to have mentioned it in emails, their website, anywhere. <br> <br> Now I have a useless device. <br> <br> Thanks a lot

0
Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply06 Jan 2016, 09:33
Official
Hello leshan,

Thank you for your comment and for bringing this matter to our attention.

We will get our Living Vitality specialist to contact you and discuss.

Regards,

Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality