Poor service and missing points

Once again (for the 3rd week in a row) my activities are missing on the Discovery app. I have to keep a calendar with my activities and manually count my points to make sure I make them at the end of the week. All the apps are updated and my watch is synced every evening AND I check on the Discovery app that it was synced. The steps pick up and show perfectly so why not the training activities?!

I have to keep sending queries and today the app blocked me from uploading the last activity. I had to wait for someone to answer the phone at the call center and then the lady didn’t really feel like helping and just said I should log a query (which is the reason why I was phoning in the first place), then she said I should just email.

Very poor service! Please can someone respond urgently on how to fix the problem as I just wasted more than an hour to try and sort it out via the given non-working channels.