Poor service!!

I logged a complaint on 22nd Jan, regarding my Vitality drive points that disappeared and to date the Insure App is still not working. In addition to 2 email follow ups to which I was told the query is still with their systems team, I called on the 14th Feb and requested to speak to a manager. But Nooo, none was available to speak to me as a client after 44 min of being on the line, trying to get a manager. Poor consultant Flavia, very sweet, was so helpless. Clearly her email requesting a teamleader Mpenduko to return my call also was ignored. Can I please get a manager to call me about this query. I do not want to speak to a teamleader, anymore, but a manager.