Poor Service

Discovery Vitality provided on the birth of our child ,a discount voucher to purchase a baby car seat from Reggies.When we tried using it at various stores nation wide, it became evident that there was no stock available for more than 3 months.I contacted the call centre for urgent assistance to get a discount on another brand as my child needed a car seat as per other Vitality customers in a similar predicament. Other members were allowed to purchase a different brand with a letter.The call agent was to get back to me regarding this letter but failed to give feedback on the day.Due to our frustration and necessity, we purchased another brand seat in cash believing the Discovery band will assist in a adequate partial refund.When approached again, they were slow to provide us feedback. I even requested feedback from the call agent to be sent via email if an agent could not reach me on my cell due to work commitments.Perception of the manager is that he does not care about the safety and wellbeing of my child. I was told that it does not matter to Vitality if the partner stores cannot meet their agreements, yet it is marketed so caringly. To date, I have received NO FINAL feedback