Poor service

I tried to sign up online for a quote to register for the vitality rewards program. It took many attempts for this to actually verify as being accepted online and that someone would call in connection with the request. I received a call from a Pretoria number a few hours later, even though I'm in jhb, and all that the consultant wanted to know was if I am on the discovery medical aid or with their insurance. I specified that I am not and that was the end of the conversation. As far as I'm aware one does not have to be part of discovery in order to sign up for vitality. I found this situation very suspect and of poor work ethic.