Poor service

My Apple device got damaged and I couldn't track my activities. So I removed the device from the Vitality app, bought a new device and tried to link it to the app but I would get an error message that says "device cannot be linked, please try again later". I have reported this to different Vitality teams, this was a month ago. The issue is still not resolved, I have been taken from pillar to post with no help. I have not been reaching my goals because there is no device showing.

I am sick and tired of calling Discovery everyday to get this sorted. To Vitality, please be efficient as you always claim to be.