CD
Coenie D

1 reviews | Active since Apr 2011

04 Apr 2017, 09:14

Poor service

<p>I opted for the apple watch benefit and took out a credit card, no issues there. I got the watch as a gift for my wife and that's where the problems started. I could not link the active rewards benefit of my wife to "my" watch that I gave to her.</p> <p> </p> <p>They said she has to take out her own credit card which she did. I completed the transfer form and app**** for the apple watch benefit to be transferred on 23 March. On 29 March I received a notification that my wifes new credit card is not in good standing (which she had for only a few days and haven't even used it). After numerous calls, and wanting to speak to a manager (not one manager has been prepared to take my call, they are always busy or not available), there is still no progress on this. I spoke to Kwena ref. ********** 310 on 29 March who promised to call me back. I'm still waiting.</p>

0
Replies (3)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply04 Apr 2017, 11:06
Official

Good Morning Coenie,

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team

Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply07 Apr 2017, 10:02
Official

Good Morning Coenie,

We tried calling you, however we could not get a hold of you.

kindly give us a call on ***.

Regards

Vitality Team

CD
Coenie D's update10 Apr 2017, 07:35
Reviewer Update

Hi,

No one tried to call me. When did someone attempt to call me? Please provide the date and time. No one left a message on my voicemail either. You see this is exactly the poor service I've been receiving from Discovery.

I don't want to call ***again as I did 4-5 times before and no one can help me.