1 reviews | Active since Apr 2011
Poor service
<p>I opted for the apple watch benefit and took out a credit card, no issues there. I got the watch as a gift for my wife and that's where the problems started. I could not link the active rewards benefit of my wife to "my" watch that I gave to her.</p> <p> </p> <p>They said she has to take out her own credit card which she did. I completed the transfer form and app**** for the apple watch benefit to be transferred on 23 March. On 29 March I received a notification that my wifes new credit card is not in good standing (which she had for only a few days and haven't even used it). After numerous calls, and wanting to speak to a manager (not one manager has been prepared to take my call, they are always busy or not available), there is still no progress on this. I spoke to Kwena ref. ********** 310 on 29 March who promised to call me back. I'm still waiting.</p>
Good Morning Coenie,
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
Good Morning Coenie,
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
Good Morning Coenie,
We tried calling you, however we could not get a hold of you.
kindly give us a call on ***.
Regards
Vitality Team
Good Morning Coenie,
We tried calling you, however we could not get a hold of you.
kindly give us a call on ***.
Regards
Vitality Team
Hi,
No one tried to call me. When did someone attempt to call me? Please provide the date and time. No one left a message on my voicemail either. You see this is exactly the poor service I've been receiving from Discovery.
I don't want to call ***again as I did 4-5 times before and no one can help me.
Hi,
No one tried to call me. When did someone attempt to call me? Please provide the date and time. No one left a message on my voicemail either. You see this is exactly the poor service I've been receiving from Discovery.
I don't want to call ***again as I did 4-5 times before and no one can help me.
