MG
Marna G

1 reviews | Active since Jan 2017

06 Feb 2017, 09:41

Poor service

<p>Vitality rewards app not syncing with health/workout app points onot allocated.</p> <p>After numerous calls, emailing screenshots etc.</p> <p>Problem reported on Wednesday 1 Feb, reference number supp**** and notified that problem will be attendted to within 3 days.</p> <p>advised to uninstall discovery app, that health app was *******ed and must be delinked and iwathc unpaired and paired again.</p> <p>after the above was done this morning - still not syncing. Called Vitality agian - call lasted 20 minutes at my cost, was told another call will be logged - another 3 days. Then told a coll willbe logged with a manager this can take 2 days.</p>

0
Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply06 Feb 2017, 12:59
Official

Good Day Marna,

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team

MG
Marna G's update07 Feb 2017, 07:44
Reviewer Update

The Business has responded - yes! With a message that the problem will be esculated !

But still no phone call from the "escalations" team! Or any one at Vitality

Problem still not resolved!

Getting more and more ridiculous!