Poor service

<p>I've had a terrible experience where 3 errors were made to our profile. Complaints have been logged 7 days ago and yet no manager phoned back as request. </p> <p>Started off with me confirming the outstanding amount on our Vitality and Monthly premium in order to reinstate our medical aid. Received email confirming amounts to be paid. I made the payments. Then consultant phoned me to reinstate. Consultant confirmed BOTH vitality and Monthly premium is reinstated. Amounts to go off on our debit order 1st of Feb was confirmed and consultant also confirmed that vitality is included in the amount. happiness. then next day found that Vitality was not working so I phoned just to find out that one months premium was missed (AFTER IVE CONFIRMED AND RECEIVED CONFIRMATION) - Lady that helped me was super - really tried her best. She then found that my medical aid was reinstated by NO debitorder have been loaded for the 1st and she then also confirmed that the Vitality was not paid in full as October 2016 was left out. she apologised and made sure that ALL amounts are confirmed for the 1st. Discovery wanted to debit our account on the 27th with R565 to clear the Vitality outstanding amount and she then arranged to rather add this amount to the premium to be taken of on the 1st of Feb. So I was happy. then just to see over the weekend that the vitality debit order of R565 was take to our account - after confirmed that it WONT - so our debit order bounced back - costing me R145 - I then thought ok lets see what happens on the 1st - and guess what the debit order was set on the monthly premium + vitality for the 2 months - SO if our debit order did go through on the 27th Discovery would have taken 4 months worth of vitality payments!!! I''m really not happy as this has costed me money on my side. I've really so annoyed that 3 consultants, and phone calls adding to up over an hour and additional costs to myself - AND STILL NO PHONE CALL FROM A MANAGER - This is shocking.</p>